Questions about Humanus, answered.
Everything about booking a conversation, fees, safety, and becoming a Giver.
For everyone
What is Humanus?
Humanus connects people through private one-to-one voice conversations with others whose lived experience, knowledge or skills are relevant to what they are navigating.
Can I be both a Seeker and a Giver?
Yes. You can use Humanus as a Seeker when you are looking for perspective, and as a Giver when you want to share your experience, knowledge or skills. You can hold both roles and switch between them.
Are conversations recorded?
Humanus does not record conversations through the platform. Do not record or share a private conversation unless everyone involved has clearly agreed.
Is Humanus therapy or professional advice?
No. Humanus offers peer conversations grounded in lived experience. It is not therapy or a substitute for qualified professional advice.
For Seekers
How do I find someone with relevant experience?
You can browse Giver profiles and Feed posts, or search using keywords and filters such as language, location, availability and price. Read a profile to understand the person’s background and the topics they can discuss.
Can I ask a question or look for support in the Feed?
Yes. You can share a question, describe what you are navigating or put a feeling into words. People with relevant experience may respond or connect with you.
Can I message a Giver before booking?
Yes. You can start a chat to explain what you would like to discuss, ask questions and check whether the conversation feels right before booking. You can also add a note during booking to give the Giver more context.
How much does a conversation cost?
Givers set their own prices. You will see the amount before completing a booking. When a Giver sets a service price at $0, a separate booking fee applies: US$3.00 in the United States and United Kingdom, US$2.00 in Europe, and US$1.50 in other countries and regions. The applicable fee will be shown before payment.
What happens if a booking is cancelled?
If you cancel a confirmed booking before the session starts, a 10% cancellation fee applies and the remaining 90% is refunded. If the Giver cancels or does not attend, you receive a full refund.
For Givers
Who can become a Giver?
People with relevant lived experience, knowledge or skills can create a Giver profile and share the subjects or situations they feel comfortable discussing. You do not need to present yourself as an expert; be clear about the experience you can offer.
How do pricing and the platform fee work?
You choose your own price. For each completed paid booking, Humanus retains 15% of the order amount as a platform service fee, and 85% goes to you.
Can I update my price and availability?
Yes. You can set your price and available time slots, and update them whenever you need to.
Still curious? Email hey@humanus.club. The full Terms of Service and Privacy Policy are available online.